1. Delivery Information

Shipping Provider: All orders are delivered by DHL Express who is responsible for reliability and full tracking.

Delivery Cost: Free shipping is offered on all orders, regardless of destination.

Shipping Locations: We ship worldwide from Bulgaria (EU).

Delivery Time: according the policy for shipping of DHL Express.

Order Processing: Orders are typically processed within 1 business days after payment confirmation. You will receive a tracking number by email once your order is shipped.

Customs & Duties: For international orders (outside the EU), customs duties or import taxes may apply. These are the responsibility of the CLIENT and may vary by country.

Note: We are not liable for delays caused by customs, weather conditions, or other circumstances beyond our control.

  1. Payment Methods

We offer secure and convenient payment options, including:

  • Credit/Debit Cards (Visa, Mastercard, Maestro)
  • PayPal

All transactions are processed securely in compliance with the Payment Services Directive (PSD2) and GDPR. Your payment details are never stored on our servers.

  1. Order Confirmation

After completing your order:

  • You will receive an order confirmation email with the full details.
  • Once your good/s is dispatched, you will receive a shipping confirmation email with a DHL Express tracking number.
  1. Delivery Issues or Damage

If your order arrives damaged or you experience delivery issues:

Contact us at [redbaroness.art@gmail.com] within 48 hours of delivery.

Include your order number and photos of the packaging and product, if applicable.
We will coordinate with DHL Express to investigate and resolve the issue.

  1. Legal Compliance

This policy complies with the requirements of:

  • The Consumer Protection Act (Bulgaria);
  • The Electronic Commerce Act (Bulgaria);
  • General Data Protection Regulation (EU 2016/679)